Safety & Quality
Capture incidents in seconds from any device. Organisational context flows in from your source systems automatically, AI suggests classifications against your own configured taxonomies, and nothing is missed or buried in a queue.
The status quo vs Tenon
Most incident management systems were designed for administrators, not for the people closest to the event. Tenon flips that.
The status quo
Long, complex web forms with dozens of mandatory fields. Reporters give up halfway through or submit with minimal detail to get it over with. The mobile experience is effectively unusable.
With Tenon
A guided, conversational interface on any device: phone, tablet, or workstation. Reporters answer plain-language questions. Most captures take under two minutes.
The status quo
Reporters must manually type the patient name, MRN, ward, treating clinician, and encounter date. All information that already exists in other systems, re-entered by someone who wasn't involved in the care.
With Tenon
Patient, encounter, ward, and item details are available instantly via autocomplete or wristband barcode scan, populated from data pushed in via integration. Zero re-entry, zero transcription errors.
The status quo
Reporters are confronted with hierarchical ontologies they've never been trained on. Incorrect categorisation is widespread, making aggregate data unreliable for quality improvement or reporting.
With Tenon
Tenon reads the free-text description and suggests classifications against your organisation's configured types, contributing factors, and taxonomies. Reviewers accept or adjust — reporters never touch the taxonomy.
The status quo
Investigation tasks are communicated by email or verbally. Status is tracked in spreadsheets. Completion depends entirely on individual follow-through with no system visibility.
With Tenon
Tenon creates structured investigation tasks with assigned owners and due dates. Progress is tracked in real time. Nothing falls through the cracks.
The status quo
Board reports and regulatory submissions require manually exporting, cleaning, and reformatting data across multiple systems. The accuracy of what's submitted depends on the care taken that day.
With Tenon
Live dashboards and one-click regulatory exports draw from a consistently categorised data set. Accurate insight is always available, not just at reporting time.
No double entry
Organisational context that already exists in your systems flows into the incident record automatically. Reporters describe what happened, and Tenon handles the rest.
Patient name, MRN, date of birth, admission date, and ward location are available for autocomplete or barcode scan of the patient's wristband, populated from data pushed in via integration.
Active encounter details, treating clinician, active diagnoses, and procedure context, drawn from the record, not retyped by the reporter.
Device ID, equipment type, last service date, and responsible area, linked to the incident without the reporter knowing any of those details.
The reporting staff member's name, role, department, and manager are captured automatically from their login context, with no self-reporting required.
AI classification
Reporters write what happened in plain language. Tenon suggests classifications against your organisation's configured incident types, contributing factors, and other taxonomies. Reviewers accept or adjust — the structure is entirely yours to define.
NSQHS Standards
Automatic mapping to the relevant standard and criterion based on incident description and category
SAC Rating
AI-suggested Severity Assessment Code derived from the description, patient outcome, and incident type, reviewable before finalisation
Contributing Factors
Suggested contributing factors from recognised taxonomies, presented for human confirmation rather than reporter selection
Incident Type Hierarchy
Classification against your organisation's configured incident taxonomy. AI suggests, staff confirm or adjust
Mandatory Notification Triggers
Automatic identification of events that may require notification to AHPRA, the Coroner, or other bodies, flagged for appropriate review
Key capabilities
Seamless Mobile & Workstation Capture
Report from any device in seconds. Tenon supports the creation of guided, conversational capture interfaces that collect what matters without burdening reporters with unnecessary complexity.
Integrated Organisational Context
Patient, encounter, ward, and item data flow in from your source systems automatically. Reporters never re-enter information that already exists elsewhere in the organisation.
AI-Assisted Classification
Tenon suggests classifications against your organisation's configured incident types, contributing factors, and other taxonomies. Reviewers accept or adjust — the structure is entirely yours to define.
Configurable Escalation
Rules-based notifications fire automatically based on incident type, severity, and organisational context. The right people are informed at the right time, without manual triage.
Rich Investigation Workflows
From initial report through root cause analysis to corrective action, Tenon tracks every step with assigned owners, due dates, and a complete audit trail.
Regulatory & Accreditation Reporting
Generate structured reports for national bodies and accreditation requirements from a single, consistently categorised data set, with no manual reformatting or aggregation across spreadsheets.